Legal notice

Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

No formal warning without prior contact

Should you believe that the content or presentation of this website violates third-party rights or statutory provisions, we request notification without the issuance of a cost note. Correctly contested passages will be removed immediately, so that the involvement of legal counsel is not required. Any costs incurred without prior contact will be rejected in full with reference to the duty to mitigate damages (§ 254 BGB Para. 2), and we reserve the right to file a counterclaim for violation of the aforementioned provisions.

General Terms and Conditions (GTC)

GTC / General Terms and Conditions of the Hotel am Katharinenholz in Potsdam.

Please note that a guest accommodation or lodging contract is formed upon a written or verbal reservation and its acceptance by the hotel. The General Terms and Conditions (GTC) of the hotel apply. Below are some excerpts from the GTC of the Hotel am Katharinenholz:

Room Provision

Booked rooms are available to the guest from 15:00 on the agreed day of arrival. The guest has no claim to earlier provision. Should you be forced to arrive after 22:00, we kindly ask you to inform us in advance.

Services, Prices, Payment

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services. The hotel's services result from the description in the brochure and the reservation confirmation based thereon. Prices may be changed by the hotel if the guest/customer subsequently requests changes to the booked rooms, hotel services or duration of stay and the hotel agrees to this. The customer undertakes to pay the applicable or agreed hotel prices for the provision of the room and further services used. This also applies to services and expenses incurred by the hotel to third parties at the request of the guest/customer.

The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter. The hotel may insist on cash payment for all services upon departure. Furthermore, it has a statutory lien on the items brought in by the guest.

Cancellation / Withdrawal

Withdrawal from the contract concluded with the hotel requires the written consent of the hotel. If this is not provided, the agreed price from the contract must be paid even if the customer does not make use of the contractual services. This does not apply in cases of default in performance by the hotel or an impossibility of performance for which the hotel is responsible.

For booked overnight stays for up to 5 people (individual guests), the guest/customer may withdraw from the contract free of charge up to a maximum of 4 days before the agreed arrival date, without triggering payment or compensation claims. Thereafter, the hotel is free to charge a flat rate for the resulting loss as follows:

• Cancellation up to 4 days before arrival: no cancellation fee
• Cancellation from 3 days before arrival: 90 % of the room price
• Cancellation on the day of arrival / No-show: 100 % of the room price

For accommodation for 6 or more people (= group arrangement), the cancellation conditions separately listed in the GTC apply. Different cancellation conditions apply for special periods, special events and public holidays.

The customer is free to prove that the hotel has suffered no damage or that the damage suffered by the hotel is lower than the requested cancellation flat rate. In the case of rooms not used by the customer, the hotel must offset income from other rentals of the rooms as well as saved expenses.

The hotel's right of withdrawal refers in particular to objectively justified reasons, e.g. force majeure, or if rooms were booked under misleading or false information regarding the guest or the purpose, or if there is reasonable belief that smooth business operations, security and/or the reputation of the hotel could be endangered. The Hotel am Katharinenholz must inform the customer of the exercise of the right of withdrawal immediately. In the event of a justified withdrawal by the hotel, the customer has no claim to compensation.

Applicable Law, Place of Jurisdiction

German law applies. The place of jurisdiction and performance is Potsdam.

Status: April 2017